WEBVTT
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This program is designed to provide general information with regards
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to the subject matters covered. This information is given with
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the understanding that neither the hosts, guests, sponsors, or station
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are engaged in rendering any specific and personal medical, financial, legal, counseling,
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professional service, or any advice. You should seek the services
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of competent professionals before applying or trying any suggested ideas.
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At the end of the day, it's not about what
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you have or even what you've accomplished. It's about what
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you've done with those accomplishments. It's about who you've lifted up,
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who you've made better. It's about what you've given back
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Thanzel Washington, Welcome to inspire Vision. Our sole purpose is
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to elevate the lives of others and to inspire you
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to do the same.
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Rich welcome to the show.
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Well, great to be here. Thanks for having me.
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Hey, I'm excited to have you here. So where are
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you from?
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Uh? From Tebridge, England's okay?
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And so that's where you're located now?
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That is right now, yep, just between Cambridge and London. Oh,
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I love it.
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I love it.
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The other day I interviewed someone from Peru, so it's
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just like it's becoming worldwide.
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I love it. Yeah, that's slightly more exhaustic.
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Yeah, So what I'd love for you to do is
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to kind of share with the audience your background, who
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you are, some of the things that you've accomplished, because
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you have quite an amazing background, and then kind of
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the journey that led you to this point in writing
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your book, your ebook, and also just doing what you're doing.
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Oh cricky, Okay, sure. Well. Look, when I left university,
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I wanted leadership experience as soon as I could. So
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the fastest way to get that was to get my
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hands dirty in the supply chain, and I ended up
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starting off working the night shift on the strips or
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packing line in a factory, and I work my way
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out and ended up running a billion dollar global supply chain,
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sitting on the board of a listed company. And look,
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on my journey, what I realized was that I seem
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to enjoy change, and that seemed to be quite rare,
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not certainly not unique, But most people, I found, resist
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most change most of the time. And that doesn't really
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matter where you are, what your background is, what your
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job title says, how many stripes you've got on your arm.
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In fact, sometimes senior leaders can be the most most
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resistant to change. So yeah, I kind of decided to
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to kind of make that, make that my life. So
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I had, I had climbed a corporate ladder. I ran
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that supply chain, I was CEO of a few companies.
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I lived in Sweden. I spent nine years in New
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Zealand before coming back here. So yeah, I've been around
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a bit and I've worked in most corporate functions. I've
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been very lucky to do that. I've done manufacturing, purchasing, logistics, sales, marketing,
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so I've you know, I've worked from Aberdeen to Auckland,
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so I've subjected myself to a fair better change. And
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what I realized was, ultimately, although I enjoyed being a CEO,
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getting up every morning to make rich people slightly richer,
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wasn't really doing it for me. And when I realized
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that actually my vocation was, you know, to help as
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many people as I could enjoy, rather than endure the
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life of change that surely lies ahead for us all,
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then it became a easy decision actually just to jump
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off the wheel and take that big leap that I'd
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always been too scared to do of setting up on
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my own, which I did ten years ago, and dedicating
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my career to developing mys and techniques and training and
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teaching that helps people become more open to the idea
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of change, which is adaptability is all about my subject.
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Yeah, And you know what I find interesting is that
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you know, I'm never to the level you are, believe me.
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But you know, for a while I was working with
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very small businesses as a business consultant and mentor, and
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what I found was that everything that they were experiencing
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in business relative to certain areas they were experiencing in life.
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And when we changed an element in their business, it
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changed an element in their life. And so today, as
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I mentioned earlier before it came on the show, I
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really want to focus on all of those concepts that
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you've developed that I know are just helping the leaders
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of these big companies and so forth. But I guarantee
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you these concepts would help anyone who is listening today
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as far as how can they become more adaptable to change?
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Because as you said, and you made the comment, you
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know you were so fearful and making that change, and
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yet you did it.
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You did it, okay, and so let's talk.
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About that as far as change and why is it
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so difficult for people to make changes? And we'll talk
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about you know, your focus on that adaptability, But what
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is so difficult for us to make change in our lives.
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Well, the good news is that it's not our fault. Well,
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it kind of is. It's an evolutionary reaction that we have.
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We've developed over the last fifty thousand years to as
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a self protecting mechanism to perceive any change as a
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potential threat to our security. Whatever situation we're in right
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now might not be ideal. We might only just be
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able to cover the mortgage, we might have all the
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we might we're having a few arguments with friends or
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family or you know, But whatever is going on in
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our lives, we are actually safe and secure. And if
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we're not, then we're very prepared to change to get
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to that base level of the bottom levels of Maslow's hierarchy.
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But for most of us lucky enough to have a
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roof over our heads and enjoy the basics, what we
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really want to do is just blacken down the hatches,
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because any change could threaten to take that away from us.
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So we actually have mechanisms that the fear mechanism neurologically
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is designed to stop us from thinking. So when we
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are faced with fear, when we are faced with a
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clear and present danger, that is the cause of fear,
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that saber tooth tiger jumping out in front of us.
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And what our brain does at that moment is it
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actually shuts itself down from thinking. Imagine that the world's
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largest supercomputer. Imagine what size the off switch must be.
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But that's exactly what we do, and we stop thinking,
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and we go into this kneejer fight or flight or
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freeze response that everybody knows, we're all biochemists, and we
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actually just kneeda respond. And you know, that was a
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self protecting mechanism that made us move rather than think,
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which could have been the difference between being life and
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lunch back in the day. But actually, if you look
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in your HR manual at work, sorry to go back
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to work, but you know both of those things, fighting
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or fleeing from work are both entreplineary offenses. These days,
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they're not terribly helpful. So we've got to find ways
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to override that. And just coming back to your very
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first point in your question, there what I love about
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talking to people and helping people become more adaptable. Is
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You're absolutely right. Even if I'm doing this in a
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corporate environment, I say to them, I say to my leaders,
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this is a skill that doesn't stop at five point
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thirty in the afternoon. You know, this is the way
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that most organizations deal with change is that they treat
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it like a business process. You know, we're going to
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put in a new IT system and it's going to
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have a beginning, a middle, and an end. It's a project.
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But actually change adaptability isn't isn't a business process. It's
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an attitude to life. And when you start exploring what
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gets me very excited is when you start exploring our
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relationship with change, when you can start to see even
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negative change as the opportunity to make a positive difference,
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then you start seeing change for what it really is,
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which is that it's the chance to make a difference
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in life. And then you get into a whole existential
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debate about why are we here and if the answer
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to that is anything other than we just want to
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sit on our hands until the pension of the four
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one K kicks in, then if you're actually here to
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make any kind of difference, then grabbing hold of change,
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embracing change, even the worst kind of change, you know,
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the loss of a loved one, losing your job, whatever
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it is. You know, it's not just about resilience. This
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resilience is designed as having the ability to bounce back.
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Adaptability is all about having the ability to bounce higher
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and to take whatever that negative was and actually emerge
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from that bigger, faster, better, stronger than you were before.
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And I believe that anybody can do that in any
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situation if they so have the will, and there are
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the means to learn that.
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Yeah, and you know it's interesting. I remember that when
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I was working with Dennis in particular. One of the
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first things I'd say to them when I started working
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with them as a client, as I said, you know it,
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you've got five employees. I can guarantee you one of
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them is going to be gone within six weeks. And
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the reason I knew that is because within that percentage,
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there was always one person that really didn't want to
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be there, and to some degree they were actually shooting
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everybody else in the back without anyone knowing it. And
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it always happened, It always happened. But when you think
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about business, when we think about people in their lives,
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how often do we find ourselves stuck in a situation
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and we keep living our life, keep experiencing whatever we're
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experiencing our business, keep experience that same thing, and the
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fear of change, of the unknown is so strong that
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oftentimes it prevents us from doing anything about it. My
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daughter was getting her master's degree in sociology and was
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ready to move on to a PhD. And she called me,
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she says, Dad, I'm just not feeling right about something.
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And it took her probably six months to realize that
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that she didn't want to go on and get that PhD.
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She wanted to get out into the business world and
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did wanted more of a balanced life than what.
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She saw was going to happen. And what I found
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was the fear of the unknown for her was so.
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Great that it really took her a long time to
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make that decision. So, as you work with businesses, or
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if you're working with people in general, how do you
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help them to understand number one, that change can be
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valuable in their lives. It can literally change their experiences
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of life or of business. And number two, how to
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overcome that fear of change and become adaptable to where
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they can make the change and make it a positive
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experience for themselves.
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Sure, so what I do is I start off talking
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to people about their fears and anxieties. Now, it's important
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to differentiate between the two. We use those two terms
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interchangeably in common parlance, but actually they are different things.
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And that's not just a you know, from the flature
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point of intellectual impress If we understand that they are different,
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then we can actually treat them differently too. So fear
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is your reaction to a clear and present danger, it's
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that saber tooth tiger that appears. Anxiety is what you
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feel when that saber tooth tiger disappears back off into
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the long grass and you don't know where he is anymore,
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and all of a sudden, you're wondering if you're the
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fastest runner in the village, or more or more appropriately,
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the slowest. Anxiety is your reaction to your future perceived
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negative state. So immediately there are differences right between fear
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and anxiety. Fear is your reaction to something that's real
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and something that's actually happening. Right now, You've just been
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told that you're going to be let go. Anxiety is
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making up y stuff in your mind about what could
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possibly go wrong in the future. And here's how here's again,
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it's another self protecting mechanism. Anxiety is a car crash
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of two absolutely brilliant things that we have going for
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us as humans. The first is, and it's one of
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the reasons we run the planet for better or worse,
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is that we have this ability to imagine a future
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that doesn't yet exist. We have imagination. And the other
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is this self protecting mechanism where we have negativity bias,
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as the psychologists call it, which is we tend to
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think about what could possibly go wrong. Again, that's really
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good if you're out on the savannah hanging around with
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saber toothed tigers on their own. Each of those is
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really useful. But as you can see, put those two
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things together, a highly active imagination with the ability to
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see the negative or the focus on the negative, and
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all of a sudden, what we do is we take
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a potential negative scenario, then we multiply that by another
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potential negative scenario. Then eventually we multiply that by our
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phone number. And what we've created for ourselves is a
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cliff and we end up perceiving ourselves at rock bottom
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at the bottom of that. And a study and State
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University said that ninety percent of what we worry about
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never actually happens. Now, that's not to dismiss the anxiety
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that is one hundred percent real that results from that,
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but we consume a huge amount of energy worrying about